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Pharmacy

Sell prescription and OTC items without cutting corners

Attach a prescription to the order, hold it for pharmacist approval before it dispatches, and keep controlled items visible only where you intend them to be.

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  • Prescription upload
  • Pharmacist approval
  • Catalogue visibility
  • OTP login

Sound familiar?

  • "A customer orders a prescription item online and we have no clean way to actually see their prescription before we pack it."

  • "We ship first and ask questions later, which is exactly backwards for anything that needs a pharmacist to check it."

  • "Some items should only be visible to approved accounts, and our current storefront shows everything to everyone."

How it works

From order to doorstep

  1. 1

    Customer attaches a prescription

    Order attachments let a customer upload a prescription image at checkout, optionally required.

  2. 2

    Pharmacist reviews

    The order holds for review before it moves to preparing or dispatch.

  3. 3

    Customer approves the order

    Customer approval before dispatch confirms items and any substitution.

  4. 4

    Deliver in a slot

    Delivery slots for a time the customer can actually receive it.

Capabilities

The controls a healthcare catalogue needs

Selling medicine online is not the same problem as selling t-shirts — the platform treats it that way.

See it live

Sample shops you can click through

Real shops with sample products — browse collections, search, cart and checkout. Nothing can be ordered.

Prescriptions

A prescription attached to the order, not a WhatsApp photo lost in a chat

Order attachments let a customer upload a prescription image directly on the order, with an optional "required" setting for products that must have one. It sits with the order record, not a side channel your team has to cross-reference by hand.

  • Prescription image attached directly to the order
  • Optional "required" setting per product
  • Reviewed before the order moves to dispatch

Dispatch control

Nothing ships until the customer confirms it

Customer approval before dispatch — the same order-modification approval loop used for substitutions — means a pharmacist-reviewed order, or one with a swapped item, waits for the customer to confirm from their phone before it leaves the counter.

  • Customer approval push before an order dispatches
  • Substitution and price-change permissions gated separately
  • Full order status timeline for an audit trail
“Having the prescription on the order itself, instead of a screenshot in a chat, is the difference between a checked order and a guess.”
Pharmacist-in-charge · Pharmacy operator on Quick Commerce
800+
active stores
44
integrations live
4
apps on one system

vs collecting prescriptions over WhatsApp by hand

Handling prescriptions in a chat app means no order record, no approval step, and a photo that is easy to lose.

  • Prescription attached to the order record

    Quick Commerce
    Yes
    Website + WhatsApp for prescriptions
    No

  • Required-attachment enforcement per product

    Quick Commerce
    Yes
    Website + WhatsApp for prescriptions
    No

  • Customer approval before dispatch

    Quick Commerce
    Yes
    Website + WhatsApp for prescriptions
    manual call

  • Controlled catalogue visibility

    Quick Commerce
    Yes
    Website + WhatsApp for prescriptions
    No

  • Full order audit trail

    Quick Commerce
    Yes
    Website + WhatsApp for prescriptions
    No

Integrations

Payments and identity checks a pharmacy needs

Verified accounts and payment methods suited to both counter and doorstep collection.

  • OTP (SMS / WhatsApp)

    verified customer accounts

  • COD

    cash and card on delivery

  • Telr

    hosted card checkout

  • Twilio

    order-status SMS

  • Firebase

    approval-request push notifications

FAQ

Frequently asked questions

Can we require a prescription image before checkout allows an order?
Yes — order attachments support an optional "required" setting per product, so checkout will not proceed without one where you need it.
Who reviews the prescription before the order is prepared?
Your pharmacist or counter staff review it in the back office against the order before it moves to preparing.
Does the customer have to confirm the order before it ships?
You can require customer approval before dispatch, particularly useful when an item was substituted or a prescription needed clarification.
Can we hide certain products from the general public?
Yes — category and product visibility can be controlled, including time-of-day visibility for categories.
How do customers get verified before ordering?
OTP login over SMS, WhatsApp or email confirms a real, reachable customer before an order is placed.
Can deliveries be scheduled so someone is home to receive medicine?
Yes — delivery slots let the customer pick a window rather than an unscheduled drop-off.

Other solutions

Sell healthcare products the right way

Attachments, approval, controlled visibility — live in a day.

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No card required · Live in a day · Support in Arabic and English

Pharmacy ordering software — prescriptions, approval, slots | Quick Commerce