Checkout & paymentsEvery plan
Cash on delivery with order limits and OTP checks
Cash on delivery sits in checkout like any gateway, with COD order limits and an OTP code on every plan. The limits decide which orders can be paid in cash, and the code confirms the customer’s phone first. From Growth, a blocklist and a customer risk score help your team decide which cash orders to accept.
Choose payment method
- Cash on deliveryOTP sent
- Within COD limitOK
- Customer risk scoreLow
- Pay online nowCard
How it works
How it works
- 1
Shopper selects COD
Cash on delivery sits in the checkout payment list alongside every gateway.
- 2
Limits are checked
Cash is offered only when the order sits inside the COD limits you set.
- 3
Customer confirms with an OTP
A one-time code by SMS or WhatsApp confirms the phone number before the order is accepted.
- 4
Risk check (Growth)
Blocklisted customers cannot pick cash, and each customer carries a risk score your team can see.
- 5
Cash is collected at the door
The driver takes payment on delivery and it feeds straight into cash reconciliation.
Configuration
What you can configure
| Setting | What it does |
|---|---|
| Cash on delivery | Enable or disable COD as a payment method at the shop level. |
| COD order limits | Rules for which orders may be paid in cash. Every plan. |
| OTP code | A one-time code confirms the customer before a cash order is accepted. Every plan. Messages go through your own SMS or WhatsApp provider. |
| Blocklist | Customers on the list cannot choose cash on delivery. From Growth. |
| Customer risk score | A score on each customer to help decide on cash orders. From Growth. |
| COD fee and reconciliation | An optional flat COD charge, and every collection logged against the driver. |
FAQ
Frequently asked questions
Which plan includes the COD checks?
Will this stop every refused cash order?
Why does cash on delivery still matter in the Gulf?
Who pays for the OTP messages?
Can a customer switch from COD to card at the door?
Put this to work in your store today
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