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Restaurants, cafés & cloud kitchens

An order alert that rings until someone in the kitchen answers

Menus and add-ons, a kitchen ticket sorted by station, and an admin app whose alert bypasses silent mode — so an order never sits unseen during a rush.

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Menu add-onsKOT printingShop admin appDelivery windows

Sound familiar?

  • "Our tablet was on silent during the lunch rush. We missed four orders and found out from angry phone calls."

  • "The kitchen printer spits out one long list — starters, mains and drinks all mixed, and the grill station has to hunt for its items."

  • "A customer wants no onions and extra cheese, and there is no clean way to capture that beyond a free-text note nobody reads."

How it works

From order to doorstep

  1. 1

    Build the menu

    Dishes with add-on categories — size, extras, no-onion — per item or per menu section.

  2. 2

    Order rings the kitchen

    The admin app alert rings continuously, bypassing silent mode and Do Not Disturb.

  3. 3

    Kitchen prints and preps

    KOT sorted by category to the right station, with a configurable prep time.

  4. 4

    Pickup or delivery window

    Self-pickup or a delivery window, timed against the real prep time.

Capabilities

From the counter to the kitchen station

A restaurant lives and dies by whether the right ticket reaches the right station on time.

See it live

Sample shops you can click through

Real shops with sample products — browse collections, search, cart and checkout. Nothing can be ordered.

Never miss an order

An alert that rings like a phone call, not a notification

The shop admin app's new-order alert rings continuously — bypassing silent mode and Do Not Disturb, on the lockscreen, screen off — until a human on the counter acknowledges it. A missed order during a lunch rush is the single most expensive failure a restaurant has; this closes that gap.

  • Rings continuously until a human acknowledges it
  • Bypasses silent mode, Do Not Disturb and the lockscreen
  • Accept, prepare and dispatch from the same screen
See the shop admin app

Kitchen operations

A KOT that sorts itself by station

Kitchen order tickets print sorted by category with a barcode, so starters, grill and drinks each get a ticket their station can act on immediately, to Sunmi and iMin built-in printers or any paired Bluetooth or USB ESC-POS thermal printer.

  • KOT sorted by category to the relevant station
  • Barcode on the ticket for fast reconciliation
  • Around 30 configurable template fields on receipts
“The ringing alert alone paid for itself in the first week — we stopped missing orders during the dinner rush.”
Owner · Cloud kitchen operator on Quick Commerce
800+
active stores
100k+
orders a month
4
apps on one system

vs an aggregator app plus a separate KOT printer

Aggregator-only ordering means a tablet per platform and a kitchen that reprints tickets by hand into a second system.

  • Order alert rings like a phone call

    Quick Commerce
    Yes
    Aggregator app + separate KOT setup
    No

  • KOT sorted by kitchen station

    Quick Commerce
    Yes
    Aggregator app + separate KOT setup
    manual

  • Own branded ordering app

    Quick Commerce
    add-on
    Aggregator app + separate KOT setup
    No

  • Self-pickup and delivery in one flow

    Quick Commerce
    Yes
    Aggregator app + separate KOT setup
    delivery only

  • Commission per order

    Quick Commerce
    No
    Aggregator app + separate KOT setup
    Yes

Integrations

Payments and printers a kitchen counter uses

Counter-friendly payment methods and thermal printing hardware that is already common in the region.

  • COD

    cash on delivery and at counter

  • Tap

    GCC card acquiring

  • Sunmi / iMin printers

    built-in thermal printing

  • MealShift

    overflow delivery riders

  • Firebase

    kitchen and rider push alerts

FAQ

Frequently asked questions

Will we actually hear the order alert during a busy service?
Yes — the shop admin app's alert rings continuously like an incoming call, bypassing silent mode and Do Not Disturb, until someone acknowledges it.
Can the kitchen ticket separate starters from the grill station?
Yes — KOT printing sorts by category, so each station's ticket only shows what belongs to it.
What printers does KOT printing support?
Sunmi and iMin built-in printers, plus any paired Bluetooth or USB ESC-POS thermal printer.
Can customers customise a dish, like no onions or extra cheese?
Yes — add-on categories attach structured choices per dish, so the kitchen sees a clear line item instead of a free-text note.
Do we need a separate app for delivery drivers?
No — the delivery-agent app comes with the Growth plan and above, with runs, GPS and the option to bring in third-party riders through MealShift for overflow.
Can we offer self-pickup alongside delivery?
Yes — self-pickup, radius delivery and delivery zones can all run in the same shop, chosen by the customer at checkout. With more than one outlet, each location can be its own pickup store.

Other solutions

Stop losing orders during the rush

Menus, KOT printing, an alert that rings — live in a day.

Get started (opens in a new tab)Book a demo

No card required · Live in a day · Support in Arabic and English

Restaurant ordering software — KOT, menus, admin alerts | Quick Commerce