Fulfil
The pick queue that keeps a picker moving
A picker scans a barcode to pick an item, marks it picked, short or out of stock, offers a substitution the customer approves from their phone, and hands the order to a driver — all from one app.
The pick queue
The pick queue
Scan, mark, move to the next item
Every order in the queue lists its items with a barcode target. A picker scans, the app marks the item picked, and a short-pick or out-of-stock item is flagged for a substitution instead of stalling the order.
- Barcode scan-to-pick against the order line items
- Mark an item picked, short or out of stock
- Pick queue ordered by slot time and priority
- Browse products by category to find an item manually if a barcode is missing
Customer-approved
Customer-approved
A substitute the customer picks, not you
An out-of-stock item opens recommended, related and all-products tabs. The picker suggests one, the customer approves it from their phone, and the substitution is recorded against the order item.
- Recommended, related and all-products tabs for finding a substitute
- The customer approves the substitution from their own phone
- The substitution is recorded on the order item for the record
- No substitute approved — the item is simply removed, not guessed
After picking
After picking
Mark preparing, assign a driver, reschedule
Once picking is complete the picker marks the order preparing, assigns a delivery agent, or reschedules the slot if the customer is not ready — with push notifications carrying editable templates at every step.
- Mark an order preparing once every item is picked or substituted
- Assign a delivery agent directly from the picker app
- Reschedule a slot without cancelling the order
- Cancel with a reason, logged against the order
Packing
Packing
A label that matches the order it is stuck to
A packing label prints with the order number, item count, delivery slot and driver, so a bag never leaves the floor without knowing exactly where it belongs.
- Packing label per order, printed at the end of picking
- Carries order number, item count, slot and assigned driver
- Prints on the same thermal printers used for KOT and receipts
- Matches the order shown in the delivery app
Specification
Every detail, spelled out
Picking workflow
- Pick method
- Barcode scan-to-pick against order lines
- Item states
- Picked, short, out of stock
- Manual find
- Browse by category when a barcode is missing
Substitutions
- Suggestion tabs
- Recommended, related, all products
- Approval
- Customer approves from their phone
- Record
- Substitution recorded on the order item
Handoff & labels
- Mark preparing
- After picking or substitution is resolved
- Assign driver
- Directly from the picker app
- Reschedule
- Change the slot without cancelling
- Packing label
- Order number, item count, slot, driver
FAQ
Questions about Pickers
Who chooses a substitute item — the picker or the customer?
What happens if the customer does not approve a substitute?
Can a picker assign a driver directly?
Does the packing label print automatically?
What platform does the picker app run on?
Put the picker app on a real shift
We will set up a demo pick queue with your own SKUs.
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