Marketing & loyalty
Customer wallet for online stores
The wallet is a store credit balance with a name you choose, manual credit or debit by staff, an optional negative-balance allowance for approved customers, and a full transaction history — used for refunds, loyalty credit and cash-reconciliation settlement alike.
My wallet
- BalanceAED 62.00
- Refund — order #3390+AED 24
- Used at checkout−AED 15
How it works
How it works
- 1
Name the wallet
Give it a shop-specific name customers recognise, not a generic label.
- 2
Credit or debit manually
Staff can adjust a balance directly for a refund or a goodwill credit.
- 3
Allow negative balance
An optional setting for trusted account types such as B2B customers.
- 4
Track every transaction
A full history of credits, debits and what triggered each one.
Configuration
What you can configure
| Setting | What it does |
|---|---|
| Custom wallet name | Shown to customers instead of a generic "wallet" label. |
| Manual credit / debit | Staff-triggered balance adjustments with a reason. |
| Negative balance option | Allow approved customer types to go below zero. |
| Transaction history | Every credit and debit, timestamped and attributed. |
FAQ
Frequently asked questions
Can the wallet go negative?
Only if the shop enables the negative-balance option, typically for approved account types such as wholesale customers on credit terms.
Is the wallet used for anything besides refunds?
Yes — it also settles cash-reconciliation variances from delivery collections and can hold manually credited loyalty or goodwill balances.
Can a customer pay with wallet balance at checkout?
Yes, wallet payment is one of the checkout payment options, applied against the order total before any remaining balance is charged another way.
Who can see and adjust a customer’s wallet balance?
Back-office staff with the right permission can view any customer’s balance and make a manual credit or debit with a reason attached, which is what the audit trail and transaction history are built to support.
Put this to work in your store today
Get started and turn this on for your store in minutes.
No card required · Live in a day · Support in Arabic and English