Marketing & loyalty
Customer notification settings across push, SMS, email and WhatsApp
Every order event — placed, preparing, out for delivery, delivered, cancelled — has its own matrix of channels: push, SMS, email and WhatsApp, each switched on or off independently. Titles and message bodies are editable per event and per language, so a shop controls exactly what a customer sees and when.
yourstore.com
Order placed
- PushOn
- SMSOn
- WhatsAppOn
- EmailOff
How it works
How it works
- 1
Pick the event
Choose an order status such as placed, preparing or delivered.
- 2
Choose the channels
Turn push, SMS, email and WhatsApp on or off for that event.
- 3
Edit the copy
Rewrite the title and body for the notification, in each language.
- 4
Translate it
Store a version per language so the message reads naturally either way.
Configuration
What you can configure
| Setting | What it does |
|---|---|
| Event matrix | Every order status paired with its own push/SMS/email/WhatsApp toggles. |
| Editable titles and bodies | Rewrite the notification copy per event, not just the timing. |
| Translations | A separate message per language for the same event. |
| Providers | Firebase push, SMS gateways, SendGrid/Sendinblue email, WhatsApp via Libromi. |
FAQ
Frequently asked questions
Can I send a push notification but skip SMS for the same event?
Yes, each channel has its own toggle per event, so push, SMS, email and WhatsApp can be mixed differently for every order status.
Can the notification text be different in Arabic and English?
Yes, titles and bodies are stored per language, so a customer reading Arabic sees a naturally written Arabic message, not a translated placeholder.
Does this control the WhatsApp store’s conversation too?
No, this is the automated event-notification layer; the WhatsApp store’s live chat and campaign broadcasts are separate, covered on the WhatsApp campaigns and WhatsApp commerce pages.
Put this to work in your store today
Get started and turn this on for your store in minutes.
No card required · Live in a day · Support in Arabic and English