Marketing & loyalty
SMS and email campaigns for order updates and promotions
SMS runs through MSG91, Twilio, XpressSMS or Brandmaster with DLT template IDs and automatic failover to a secondary gateway if one goes down; email runs through SendGrid and Sendinblue. Every order status carries its own on/off toggle per channel, so a shop sends exactly what it needs and nothing more.
Notification channels
- Order confirmedSMS + Email
- Order deliveredSMS only
- Cart abandonedEmail only
How it works
How it works
- 1
Pick a gateway
Choose MSG91, Twilio, XpressSMS or Brandmaster for SMS, and SendGrid or Sendinblue for email.
- 2
Register DLT templates
SMS templates carry a DLT template ID so messages clear carrier filtering.
- 3
Set a failover gateway
If the primary SMS gateway fails, a secondary one picks up automatically.
- 4
Toggle per event
Switch SMS and email on or off independently for every order status.
Configuration
What you can configure
| Setting | What it does |
|---|---|
| SMS gateways | MSG91, Twilio, XpressSMS, Brandmaster, each with custom templates. |
| DLT template IDs | Required registration IDs so SMS clears carrier compliance filters. |
| Secondary gateway failover | A backup SMS gateway takes over if the primary is unreachable. |
| Email providers | SendGrid and Sendinblue with custom templates. |
| Per-event toggles | Enable or disable SMS and email independently for each order status. |
FAQ
Frequently asked questions
What happens if the primary SMS gateway is down?
Do I need a DLT template for every SMS?
Can I turn off SMS for one order status but keep email on?
Put this to work in your store today
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No card required · Live in a day · Support in Arabic and English