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WhatsApp commerce

Sell where the conversation already is

A full WhatsApp store on the official Business API, powered by Libromi — catalogue, cart and checkout without the customer ever leaving the chat, sharing the same orders and stock as everywhere else you sell.

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  • WhatsApp store
  • OTP login
  • Abandoned cart
  • Push notifications

Sound familiar?

  • "Customers already message us on WhatsApp to order, and someone on our team is typing the order into the system by hand."

  • "We cannot recover an abandoned WhatsApp conversation the way we can an abandoned website cart."

  • "Every broadcast to our customer list is a manual, one-by-one copy-paste job."

How it works

From order to doorstep

  1. 1

    Customer messages your number

    On the official WhatsApp Business API — no separate number to manage.

  2. 2

    They browse and add to cart

    Catalogue browsing, cart building and checkout, inside the chat.

  3. 3

    Order lands in the same pipeline

    The same order pipeline as your website — the picker app does not know or care where it came from.

  4. 4

    AI and broadcasts keep them coming back

    AI-assisted replies, broadcast campaigns and abandoned-cart nudges.

Capabilities

The full WhatsApp store lives on its own page

WhatsApp commerce runs on Libromi's deep WhatsApp Business API integration — see the channel page for the full detail on catalogue sync, AI replies, broadcasts and OTP.

One conversation, one order pipeline

The picker app does not know an order came from WhatsApp

A WhatsApp order writes into the same order pipeline as the website, the app and the counter — so it appears in the picker queue, gets a slot and a driver, and shows up in reporting exactly like any other order, with nobody re-typing it in.

  • Catalogue, cart and checkout inside the chat
  • Orders share the same pipeline as every other channel
  • OTP, order-status and abandoned-cart messages on WhatsApp
See the full WhatsApp store page

Keeping the conversation going

AI replies and broadcasts that do the following up for you

AI-assisted replies answer common questions inside the chat without a human on call around the clock, broadcast and segment campaigns reach your WhatsApp customer list on demand, and an abandoned-cart nudge lands back in the same thread instead of a cold email nobody opens.

  • AI-assisted replies handle common questions inside the chat
  • Broadcast and segment campaigns reach the WhatsApp list on demand
  • Abandoned-cart nudges return to the same conversation, not an email
“Customers were already ordering through WhatsApp chats. We just stopped typing those orders into the system by hand.”
Founder · Direct-to-consumer brand on Quick Commerce
800+
active stores
100k+
orders a month
4
apps on one system

vs taking WhatsApp orders by hand

Manually re-typing a WhatsApp order into your system is slow and error-prone, and there is no cart or catalogue for the customer to browse in the chat itself.

  • Catalogue browsing inside the chat

    Quick Commerce (Libromi)
    Yes
    Manual WhatsApp order-taking
    No

  • Checkout without leaving WhatsApp

    Quick Commerce (Libromi)
    Yes
    Manual WhatsApp order-taking
    No

  • Order shares the same pipeline as other channels

    Quick Commerce (Libromi)
    Yes
    Manual WhatsApp order-taking
    No

  • AI-assisted replies and broadcast campaigns

    Quick Commerce (Libromi)
    Yes
    Manual WhatsApp order-taking
    No

  • Staff hours spent re-typing orders

    Quick Commerce (Libromi)
    none
    Manual WhatsApp order-taking
    hours daily

Integrations

Built on the official WhatsApp Business API

Libromi is the deepest integration on the platform — see the channel page for the full picture.

  • Libromi

    WhatsApp Business API commerce layer

  • Firebase

    order-status push alongside WhatsApp

  • COD

    cash on delivery for chat-originated orders

  • Telr

    hosted card checkout link

FAQ

Frequently asked questions

Do customers really check out without leaving WhatsApp?
Yes — catalogue browsing, cart building and checkout all happen inside the chat, on the official WhatsApp Business API.
Does a WhatsApp order reach our normal picker and delivery flow?
Yes — it writes into the same order pipeline as your website and app, so it is picked, routed and reported exactly like any other order.
Can we send a broadcast to our WhatsApp customer list?
Yes — broadcast and segment campaigns are part of the Libromi integration, alongside abandoned-cart nudges.
Is this different from WhatsApp's native catalogue feature?
Native WhatsApp catalogue sync and order capture sit alongside the full Libromi store, so you get both the native basics and the deeper cart-and-checkout experience.
Where can I read the full detail on WhatsApp commerce?
The WhatsApp channel page covers catalogue sync, AI replies, broadcasts, abandoned-cart recovery and OTP in full.
Do we need a new WhatsApp number for this?
It runs on the official WhatsApp Business API against your business number, so there is no separate consumer app number to manage.

Other solutions

Turn WhatsApp orders into a real storefront

See the full WhatsApp store, powered by Libromi.

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No card required · Live in a day · Support in Arabic and English

WhatsApp commerce — sell inside the chat, via Libromi | Quick Commerce