Delivery & fulfilment
Order status tracking with a shareable guest link
Every order moves through a full status timeline — placed, preparing, picked, agent assigned, delivered and more — visible on a signed tracking link that works for guests too, with a notification firing at each step so no one has to ask where an order is.
Order #8834
- Placed10:02 AM
- Preparing10:06 AM
- Agent assigned10:18 AM
- Out for deliveryNow
How it works
How it works
- 1
Order enters the timeline
Placed is the first status the moment checkout completes.
- 2
Status updates as it moves
Preparing, picked, agent assigned, picked up and delivered each fire in sequence.
- 3
Guest opens the tracking link
A signed link works without login, so a guest checkout can still follow their order.
- 4
Notification at every step
Push, SMS, WhatsApp or e-mail fires as the status changes, per the shop’s channel settings.
Configuration
What you can configure
| Setting | What it does |
|---|---|
| Status timeline | Placed, preparing, agent assigned, picked up, delivered, plus ready-to-pickup, modified, payment-requested, paid, incomplete and cancelled. |
| Signed guest tracking link | Lets a guest checkout follow order status without creating an account. |
| Per-step notifications | Push, SMS, WhatsApp and e-mail templates that fire on each status change. |
FAQ
Frequently asked questions
Can a guest checkout track their order without an account?
Yes, a signed tracking link is generated for every order and works without login, so a guest can follow the same status timeline as a registered customer.
What statuses does an order go through?
The core path is placed, preparing, agent assigned, picked up and delivered, alongside states such as ready-to-pickup, modified, payment-requested, paid, incomplete and cancelled depending on how the order actually runs.
Does the customer get notified at every status change?
Yes, editable notification templates fire on push, SMS, WhatsApp or e-mail as each step happens, based on which channels the shop has enabled.
Put this to work in your store today
Get started and turn this on for your store in minutes.
No card required · Live in a day · Support in Arabic and English