Checkout & payments
Order comments and attachments for prescriptions and gift notes
Shoppers can leave a free-text order comment and, where enableOrderAttachments is on, upload a file at checkout — a prescription photo, a corporate purchase order, a gift message — with an optional "required" flag that blocks checkout until one is attached.
Order notes
Prescription.jpgAttached — required- Comment"Ring the bell twice"
How it works
How it works
- 1
Enable attachments
Turn on enableOrderAttachments for shops that need a file at checkout.
- 2
Mark it required or optional
A required flag blocks checkout until a file is uploaded, such as a prescription.
- 3
Shopper adds a comment or file
A free-text order comment and an attachment upload both sit on the checkout page.
- 4
Staff see it with the order
The comment and file travel with the order into the back office and the picker app.
Configuration
What you can configure
| Setting | What it does |
|---|---|
| enableOrderAttachments | Shop-level toggle for file uploads at checkout. |
| Required flag | Optionally forces an attachment before checkout can complete. |
| Order comments | A free-text field on every order, separate from the attachment. |
FAQ
Frequently asked questions
Can I force a customer to upload a prescription before ordering?
Yes, turn on the required flag alongside order attachments and checkout blocks until a file is attached.
Is the order comment the same as the attachment?
No, they are separate fields — a free-text comment for something like a gift message, and a file upload for a document such as a prescription or a purchase order.
Who can see the attachment after it is uploaded?
It travels with the order into the back office and the picker app, so the staff fulfilling the order see exactly what the customer attached.
Put this to work in your store today
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